Leverage your Customers' Unique Voice for an Enhanced Customer Experience
Authenticate Customers Securely
Voice biometrics are one of the safest ways for customers to verify themselves as it removes the need to share personal data over the phone or answer a series of questions to identify themselves.
Improve customer experience
Seamlessly authenticate customers during the course of a normal conversation with an agent, streamlining the overall customer experience.
Improve contact center performance by shortening wait times, average handling, and hold times which equates to extensive time savings and increased agent efficiency.
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leverage frictionless secure voice biometrics
Is Active biometrics or Passive biometrics better for your company?
Active Voice Biometrics
Text-dependent, active voice biometrics prompts the users to say a specific phrase, or set of phrases.
Passive voice biometrics
Text and language-independent, passive voice biometrics requires no specific action from the customer for authentication.