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Leverage Your Customers' Voice for an Enhanced Experience

 

 
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Is Active Voice Biometrics or Passive Biometrics Better for Your Company?

  • Active Voice Biometrics: Text-dependent, active voice biometrics prompts the users to say a specific phrase or set of phrases.
  • Passive Voice Biometrics: Text and language-independent, passive voice biometrics requires no specific action from the customer for authentication.

    Both offer:
  • Secure Customer Authentication: Voice biometrics is one of the safest ways for customers to verify themselves as it removes the need to share personal data over the phone or answer a series of questions to identify themselves.
  • Improved Customer Experience: Seamlessly authenticate customers during the course of a normal conversation with an agent, streamlining the overall customer experience.
  • Increased ROI: Improve contact center performance by shortening wait times, average handling, and hold times, which equates to extensive time savings and increased agent efficiency.