Make Your Contact Center More Productive and Efficient with Call Progress Analysis
LumenVox differs from others because our roots are firmly planted in the telephony & contact center space, to successfully process speech at scale.
A Unique approach
Unlike traditional predictive dialers, LumenVox Call Progress Analysis leverages a combination of Speech Recognition and tone detection to make contact centers more efficient.
superior machine learning
By utilizing Machine Learning, contact centers can bypass constricting energy detection algorithms and seamlessly differentiate between speech and non-speech sounds.
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Reduce operating costs by 30%
Improve Your Outbound Contact Strategy
Built to scale
LumenVox can shoulder high loads, with one vendor alone making more than 50 million outbound calls per month.
LumenVox Call Progress Analysis delivers proactive outbound messages with higher accuracy than traditional AMD approaches.
LumenVox Call Progress Analysis delivers real results: lower call volumes, reduced agent handle time & increased customer satisfaction.