The Age of Voice Innovation, Part II: What Keeps You Up at Night

 On Demand Webinar 



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Watch Opus Research and LumenVox Discuss Innovation for Contact Center and CX Professionals

In this Age of Digital Transformation, it is a major challenge for Contact Center and CX professionals just to keep voice-based resources up and running. Too often they buy into the view that customer care is moving to chat and text or “damned if they don’t” keep the voice channel up-to-date with the latest and greatest AI-infused technologies. Watch this on demand webinar to:

  • Identify elements of the voice channel most in need of an upgrade
  • Understand strategies and tactics for introducing AI-infused voice elements
  • Determine how to migrate elements with an uncertain future to proven solutions
  • Take advantage of those proven solutions at the lowest price