Deliver Powerful Voice-Enabled Customer Experiences with LumenVox
Create an exceptional end-to-end customer experience within your Genesys contact center by leveraging LumenVox's AI-driven voice recognition software
Lumenvox active voice authentication
Reduce fraud, improve the customer experience and reduce agent handling time with a highly flexible and scalable voice biometrics solution - all within your Genesys Cloud environment.
LumenVox speech recognizer
Increase IVR containment by allowing callers to self-service. Automatic Speech Recognition converts spoken audio into text, providing users with a more efficient way to interact with automated systems.
Speech-enable your telephony platform or software application. Text-to-Speech provides the voice output for conveying information to callers - further assisting with containment.
lUMENvOX & gENESYS: dELIVERING AMAZING VOICE-ENABLED CUSTOMER EXPERIENCES
Deliver Secure, voice-enabled customer experiences
LumenVox Active Voice Authentication is an AppFoundry Premium Application.
our technology stack
The LumenVox voice technology stack is an integrated approach to take care of all of your voice processing requirements.