Deliver Powerful Voice-Enabled Customer Experiences with LumenVox

Create an exceptional end-to-end customer experience within your Genesys contact center by leveraging LumenVox's AI-driven voice recognition software

Safeguard Information

Lumenvox active voice authentication

Reduce fraud, improve the customer experience and reduce agent handling time with a highly flexible and scalable voice biometrics solution - all within your Genesys Cloud environment.

 

Speech RecognizerLumenVox speech recognizer

Increase IVR containment by allowing callers to self-service. Automatic Speech Recognition converts spoken audio into text, providing users with a more efficient way to interact with automated systems.

 

text-to-speechlumenvox text-to-speech

Speech-enable your telephony platform or software application. Text-to-Speech provides the voice output for conveying information to callers - further assisting with containment. 

 

lUMENvOX & gENESYS: dELIVERING AMAZING VOICE-ENABLED CUSTOMER EXPERIENCES

Deliver Secure, voice-enabled customer experiences

LumenVox Active Voice Authentication is an AppFoundry Premium Application.

our technology stack

The LumenVox voice technology stack is an integrated approach to take care of all of your voice processing requirements. 

appfoundry

our AppFoundry page

LumenVox has been a Genesys AppFoundry Partner since 2017. In 2020, LumenVox Active Voice Authentication became a Genesys AppFoundry Premium  Application.

Proven ROI

Learn More

Looking for additional information? Contact us today to schedule time with a member of our team during Genesys Xperience.