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Why are Composable CX and the Conversational Cloud important?

The history of Contact Centers shows communication evolves rapidly, and companies must keep pace or get left in the dust. This universe of feedback channels is what Opus Research calls, “The Conversational Cloud.”

Download this informative white paper authored by leading analyst Dan Miller of Opus Research to learn:

  • The universe of feedback channels in the conversational cloud
  • How to meet evolving needs with composable CX
  • What to look for in a composable CX provider
  • The major business advantage of not starting from scratch

  • How to adopt and optimize a composable CX architecture