Improve CX & ROI with Voice Technologies

speech-enable contact center applications with Avaya compliant speech recognition, text-to-speech and call progress analysis.

precise outbound

LumenVox Call progress analysis

Get the most out of Avaya Proactive Outreach Manager by ensuring message delivery with the integration of technology that is already successfully delivering over 500 million outbound calls per month.

Speech Recognizerlumenvox speech recognizer

Increase IVR containment by allowing callers to self-service. Automatic Speech Recognition converts spoken audio into text, providing users with a more efficient way to interact with automated systems.

text-to-speechlumenvox text-to-speech

Speech-enable your telephony platform or software application. Text-to-Speech provides the voice output for conveying information to callers - further assisting with containment. 

 

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Committed to working with - not competing against- our partners

Compliance-tested by Avaya for compatibility with Avaya IX Contact Center component Avaya Aura® Experience Portal 7.2.2. 

case study

read the case study

Learn how one Global Cloud Communications Company improved their outbound message delivery rates. 

devconnect

our devconnect page

A Technology Partner in the Avaya DevConnect program since 2007, and a member of Avaya Select Program since 2013.

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Looking for authentication capabilities? Learn more about LumenVox Voice Biometrics technology.