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industry leading accuracy

Industry-Leading Accuracy

Not only does LumenVox deliver industry-leading accuracy, but it’s easy to quickly add new languages and accents through a single language model approach.

powerful voice technology

Powerful Voice Technology At Scale

LumenVox’s speech and voice capabilities deliver the highest level of accuracy in the industry at scale.

unbeatable value

Unbeatable Value

LumenVox has a proven track-record of helping customers achieve exceptional results in less time and at a lower cost.

deliver results faster

Deliver Results Faster

LumenVox’s products are designed to be easy to create voice-enabled applications so you can start building quickly and stay agile in the future.

a trusted partner

A Trusted Partner

Customer success is the number one priority, and LumenVox works tirelessly to deliver unparalleled support to customers worldwide.

How it's Done

The LumenVox ASR engine stands apart from the rest with its end-to-end Deep Neural Network (DNN) architecture and its state-of-the-art speech recognition processing capabilities. The new ASR engine not only accelerates the ability to add new languages and dialects, but also provides a modern toolset. This expands the language model to serve a more diverse base of users.

How Automatic Speech Recognition ASR works

 

Feel the Power of Speech-Driven Customer Experiences

Automatic Speech Recognition (ASR) can help you save time, ramp up efficiency, and scale services in your contact center and many other scenarios. But not all ASR engines are created equal. Many can’t deliver experiences that measure up to customer expectations. Those that are too slow, too limited, or riddled with inaccuracies can negatively erode customer trust, impact purchasing decisions, and discredit your brand. 

The top 7 reasons you will be wildly successful with LumenVox? 

  1. LumenVox knows speech and voice recognition – 20 years of experience! 
  2. Your success is guaranteed with over 2000 customers, 6500 successful deployments, and an industry leading NPS score of 90 (for 3 years running). 
  3. Amazon Lex and Deepgram can’t compete with our industry-leading real-time transcription accuracy of over 98%. 
  4. LumenVox ASR has successfully captured over 3.5 billion interactions annually. 
  5. You can reduce your total cost of ownership by 35% if you are using Nuance - and you can migrate over 80% of your grammars and confidence values from your legacy apps with ease to LumenVox. 
  6. Deploy wherever you want to deploy – on-premise, in any cloud, or in a hybrid model. LumenVox is completely flexible and agnostic.
  7. AI and deep learning have been foundational to LumenVox for the past 10 years! 
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